telephone: 0121 422 5411 We are now open Seven Days a Week 24/7
- Choose your manor:
- Halesowen
- Edgbaston
- Cradley Heath
- Northfield
Please read on to find answers to a selection of questions that you may have.
A - Simply call 0121 422 5411 and you will be connected. Please always call us prior to arrival so that we can prepare for your pet. For security during the night, entry is not allowed without having telephoned in advance.
Please note for security and training purposes all calls are recorded. For your safety and that of our staff, CCTV operates both inside and outside our premises 24 hours a day.
A - Of course we will be happy to help with any urgent enquiries. For routine appointments and general enquiries, however, we kindly ask that you call during normal opening hours (8am-7pm Mon-Fri; 8.30am-5pm Sat; 9.30am-5pm Sun).
A - Our night staff are vets and nurses (no need for the word 'regular') who also form part of our well respected day team. When working on nights, however, this will be their only shift for that week. As such, you can rest assured that the staff are fresh and ready to provide the best possible care for your pet. All of our night vets are experienced surgeons, should your pet need an operation or urgent procedure during the night.
An example of some surgical procedures which commonly occur during the night include;
All aided with an array of diagnostic tools including x-rays, ultrasound, blood tests, and much more...
A - It is very difficult for our vets and nurses to leave the premises at night as not only do they have patients to attend to in the hospital, but they also have to be present for other emergencies. In addition, treatment of a pet is much more successful at the surgery where we have access to all our medicines and equipment. If transport of your sick animal is a concern, then we can advise on ways that this can be done safely.
A - Pet ambulance services are available, and these will transport your pet for you. We are happy to provide details of such services.
A - Your pet will be discharged as soon as it is safe to do so. We do not want your pet to be hospitalised for any longer than you do.
A - Yes, of course you can. Visiting your pet aids their recovery and hence we strongly encourage it! Visiting hours are;
4.30pm - 6.30pm Mon - Fri
Afternoons on Sat & Sun
Afternoons on Bank Holidays
We recommend that a visit appointment is made with the vet overseeing your pet's care, so that you can receive an update in person relating to your pet's progress. This also ensures that all owners are not visiting at the same time, which can be stressful for the patients. If you wish, it should be possible to spend some time alone with your pet before or after your appointment with the vet. Due to limited staff availability and likely emergencies, visiting is not permitted out of hours.
A - Fees depend on the level of care that your pet requires. A critically ill patient will obviously require a higher level of monitoring and treatment than a more stable patient, and costs will reflect this. An estimate of cost will be provided on admit, and further bill updates will be discussed on a daily basis. Costly procedures and treatments will not be performed without your consent. Please note that full payment is usually required at the time of your pet's discharge, or time of treatment if the animal is not admitted.
We accept all debit and credit card payments, as well as cash. Emergency treatment out of hours is often covered by pet insurance policies.
Currently, the out of hours fee is £99 incl. VAT. This fee is for consultation only, with treatment and investigative costs as discussed with the vet at the time of examination on top of this. The cost is £150 on Christmas day from 00.00hrs to 24.00hrs (this reflects our staff costs on this day)
Vets and nurses on the premises 24 hours a day, 365 days a year