We aim to provide you with a first class service.
We aim to provide your animal with the highest standard of treatment and care.
All fees, diet and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. Details of our fees are available on request and a detailed invoice is provided for every
consultation, procedure or transaction. Estimates can also be provided on request - see details below.
Accounts are due for settlement in full at the end of the consultation, the discharge of your animal or upon collection of drugs/diets.
Your account may be settled using: Cash
Credit / Debit card - Switch, Solo, Delta, Mastercard or Visa
We will, upon request, be pleased to provide a written estimate as to the probable costs of treatment, but please bear in mind that any estimate given can only be approximate as sometimes an animal's treatment will not follow a convention- al course.
If for any reason your account has not been settled at the end of consultation, the discharge of your pet or upon collec- tion of drugs/diets, a reminder will then be issued. In the event of non payment within the following 2 weeks, further re- minders will be sent which could incur
administrative costs. Overdue accounts, after due notice to you, may be referred to our Debt Collection Agency or the County Courts if satisfactory repayment arrangements have not been made with ourselves. This could incur further costs whilst collecting the debt.
If you find yourself in the unfortunate position of being unable to pay your account please discuss this matter as soon as possible with a member of staff.
Manor Vets supports the principle of insuring your animal against unexpected illness or accidents. Details of insur- ance policies can be supplied upon request. Unless direct payment is arranged in advance, it is your responsibility to pay us at the time of treatment then claim back the costs from your insurance company. Direct Insurance claims must be arranged with the Vet dealing with your pet.
Whilst we hope that our service does not give you cause for complaint, if you do wish to complain please ask about our complaints procedure at reception.
We are always pleased to receive compliments / feedback on the service we provide.
Case records and similar documents are the property of and will be retained by Manor Vets. Even though a charge may be made for carrying out the investigations and interpreting the results, ownership of the resulting record e.g. an x-ray, remains the property of the Practice. Upon request copies of records with a summary of the history of your animal will be passed to another Veterinary Surgeon taking over your animal's well being.
No addition or variation of these conditions will bind the Practice unless specifically agreed in writing by Manor Vets Partners. Additionally no agent or person employed by or under contract with the Practice has the authority to alter or vary these terms and conditions in any way
We are fortunate at Manor Vets to have an amazing team of committed, talented and enthusiastic staff.