Important Information Visiting Manor Vets
Posted: 17th March 2020
UPDATE: 26 | 03 | 2020
Important information about visiting Manor Vets
The ongoing situation regarding COVID-19 is impacting all of us and in this time of uncertainty we wanted to reassure you that providing care for our clients and their pets remains our top priority.
As you would expect we are putting in place a number of steps to ensure that we reduce the risk of virus transmission. The health and wellbeing of our patients, staff and the wider community is paramount.
What we are doing?
- We are offering a video consultation service for clients who are unable to travel to our practice.
- Routine preventative health care appointments may be adjusted by clinic teams to ensure that our resources are managed most effectively in order to provide the best possible pet care during this time.
- Follow-up examinations, including repeated prescriptions, will be conducted via video consultation or telephone where appropriate.
- All medications will be posted unless urgently required.
- We assure you that the care of your pet is our priority so we will accept your pet for a physical appointment if necessary. In such a case we request that only one symptom-free owner accompanies your pet to our practice.
Advice for pet owners for visiting us
- Please don’t just turn up – please call first
- In the interest of keeping our team & clients safe we request that you do not come to the practice if you have the following symptoms - cough, fever or shortness of breath.
- We would prefer if your pet was accompanied by just one person
- We will ask you to wait outside in your vehicle, please call us from outside to let us know you are here or use intercom outside the front door
- If you are at high risk, over 70 or in isolation then we are happy to offer telephone consults and/or home collection of your pet for assessment from our local area when this is feasible.
- We can only accept card payments over the phone at this time – sorry for any inconvenience
We will no longer be able to provide home visits
Thank you for your support over the coming days and weeks. We will keep in touch with you should the situation change further.
Please keep an eye on our website or follow us on Facebook for the latest updates.
Manor Vets Team
UPDATE 25 | 03 | 2020
In light of the government announcement on Monday 23rd March 2020 for all non essential travel to be stopped and for people to stay at home, we have made the following changes to our services.
- We are continuing to provide care for all patients where needed to avoid unnecessary suffering. This care will primarily be delivered through telephone or video consultations. These will be charged at the same rate as a normal appointment at the practice and you will be asked to pay over the phone when you are booked in. If the vet feels from this consultation that the patient needs to come to the practice for further treatment then provisions will be made to ensure we receive the patient safely into the practice to enable the delivery of veterinary services.
- Postponed all routine healthcare for all patients (where it does not run the risk of compromising animal welfare) We advise that all unvaccinated puppies and kittens need to stay indoors and all unneutered cats must stay indoors.
- Flea and worming treatment- these are available by POST only (for a charge of £9.17 Due to them being a prescription medication they will be sent by special delivery). Government guidelines suggest that citizens should not be leaving their house therefore you can not collect these from the surgeries.
- Medications involved in pet welfare (Repeat prescriptions and medications prescribed during telephone/video consults) these must be paid for over the phone and can be collected from the surgery. However, the doors will be locked. We kindly ask that you call from the car, we will then confirm the name, address and medication you are collecting, put it in a box and put it outside the front door. You can then collect it from there. This is inline with the governments 'social distancing' recommendation.
These changes have been developed alongside the government and RCVS guidelines. We will continue to review them regularly but are likely to be in place for a minimum of 3 weeks.
We are doing our part to ensure the safety of our patients, our teams and you. We would like to thank you for your ongoing support during these uncertain times.
UPDATE 17 | 03 | 2020
Important Information about Visiting Manor Vets
Due to the current COVID 19 situation in the UK, Manor Vets are doing everything we can to limit the spread of the disease, but we do need you to help us by adhering to our following guidelines.
- In the interest of keeping Manor Vets Teams and clients safe, we ask that you don’t come into the practice if you have a new, persistent cough and/or a high temperature.
- To avoid crowding within Manor Vets waiting areas, we’d prefer your pet to be accompanied by one person only. If you’d like to wait outside or in your car, call us and we’ll be happy to tell you when the Vet/Nurse is ready to see you.
- In the interest of safety, we will avoid shaking hands with clients.
- Please use the hand sanitisers provided, both when you arrive at one of our practices and when you enter the consult room. If you can’t find them please ask a member of our team for assistance.
- As recommended by WHO (World Health Organisation), we’d appreciate it if you could pay with card rather than cash.
- If you need a home visit, we’ll ask you a series of questions to make sure our staff members are safe from the risk of infection.
- During your visit, you may see staff members cleaning and disinfecting areas of the practice. We apologise for any inconvenience but we believe these preventive measures will help to reduce risks to both our clients and staff.
- We have robust internal procedures in place, should a member of staff feel unwell or at particular risk of contracting COVID 19. This is to minimise the spread of the virus as best we can.
- With immediate effect we are unable to take appointments for routine health checks, vaccines, nail clips & flea/worm checks at any of our veterinary practices. This to ensure that our resources are managed most effectively in order to provide the best possible pet care during this time
- We have closed Lordswood Veterinary Surgery, Lordswood Road, Harborne, Lordswood Bristol RD and Robin Hood Vets will be closed from 12pm Saturday 21st 2020 until further notice
Thank you for your support over the coming days and weeks. We will keep in touch with you should the situation change further. Please keep an eye on our website or follow us on Facebook for the latest updates.
We can assure you we are doing the very best to maintain and continue a normal service to you at all times and believe by us working together your pet will continue to get the care they need. If you have any specific concerns please do not hesitate to contact us
115 Kent Road
t: 0121 422 5411