Questions & Answers

'Manor Vets launches 24-hour emergency and critical care service.  Manned 24 hours a day, 365 days a year!'

Please read on to find answers to a selection of questions that you may have.

Q - How do I contact you in an emergency?

A - Simply call 0121 422 5411 and you will be connected.  Please always call us prior to arrival so that we can prepare for your pet.  For security during the night, entry is not allowed without having telephoned in advance.

Please note for security and training purposes all calls are recorded.  For your safety and that of our staff, CCTV operates both inside and outside our premises 24 hours a day.

Q - Can I just telephone for advice?

A - Of course we will be happy to help with any urgent enquiries.  For routine appointments and general enquiries, however, we kindly ask that you call during normal opening hours (8am-7pm Mon-Fri; 8.30am-5pm Sat; 9.30am-5pm Sun).

Q - Who will be treating and looking after my pet?

A - Our night staff are vets and nurses (no need for the word 'regular') who also form part of our well respected day team.  When working on nights, however, this will be their only shift for that week.  As such, you can rest assured that the staff are fresh and ready to provide the best possible care for your pet.  All of our night vets are experienced surgeons, should your pet need an operation or urgent procedure during the night.

An example of some surgical procedures which commonly occur during the night include;

  • Caesareans
  • Spaying for womb infections
  • Wound stitch ups
  • Foreign body removal (balls, sticks, toys, stones, etc.)
  • Unblocking the bladder of obstructed male cats 

All aided with an array of diagnostic tools including x-rays, ultrasound, blood tests, and much more...

Q - Can the vet come out on a home visit out of hours?

A - It is very difficult for our vets and nurses to leave the premises at night as not only do they have patients to attend to in the hospital, but they also have to be present for other emergencies.  In addition, treatment of a pet is much more successful at the surgery where we have access to all our medicines and equipment.  If transport of your sick animal is a concern, then we can advise on ways that this can be done safely.

Questions & Answers

Q - What if I do not have transport?

A - Pet ambulance services are available, and these will transport your pet for you.  We are happy to provide details of such services.

Q - If admitted, when will my pet come home?

A - Your pet will be discharged as soon as it is safe to do so.  We do not want your pet to be hospitalised for any longer than you do.

Q - If my pet stays in the hospital, is it possible for me to visit?

A - Yes, of course you can.  Visiting your pet aids their recovery and hence we strongly encourage it!  Visiting hours are;

4.30pm - 6.30pm Mon - Fri

Afternoons on Sat & Sun

Afternoons on Bank Holidays

We recommend that a visit appointment is made with the vet overseeing your pet's care, so that you can receive an update in person relating to your pet's progress.  This also ensures that all owners are not visiting at the same time, which can be stressful for the patients.  If you wish, it should be possible to spend some time alone with your pet before or after your appointment with the vet.  Due to limited staff availability and likely emergencies, visiting is not permitted out of hours.

Q - How do I pay and what is the cost?

A - Fees depend on the level of care that your pet requires.  A critically ill patient will obviously require a higher level of monitoring and treatment than a more stable patient, and costs will reflect this.  An estimate of cost will be provided on admit, and further bill updates will be discussed on a daily basis.  Costly procedures and treatments will not be performed without your consent.  Please note that full payment is usually required at the time of your pet's discharge, or time of treatment if the animal is not admitted.

We accept all debit and credit card payments, as well as cash.  Emergency treatment out of hours is often covered by pet insurance policies. 

24 Hour Emergency & Critical Care

Vets and nurses on the premises 24 hours a day, 365 days a year

Tel: 0121 422 5411

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Company registered name: Independent Vetcare Ltd.

Registered Number 07746795. Registered address: The Chocolate Factory, Keynsham, Bristol, BS31 2AU.

Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities under reference number: FRN738010